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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Effective planning is the backbone of any thriving business, and when it comes to leveraging financial products like business loans, this foresight becomes even more crucial. In the dynamic economic landscape of Australia, businesses are continually walking a tightrope, balancing investment, growth, and financial stability. The importance of prudent and strategic planning for business loan utilization cannot be overstated; it can mean the difference between a flourishing enterprise and one that struggles to keep its head above water. - read more
For many Australian entrepreneurs, a business loan is a vital step towards achieving growth and success. Access to capital can fuel expansion, help manage cash flow, and provide the necessary resources to capitalize on new opportunities. However, navigating the journey from application to approval, and eventually, to expansion, presents its own set of challenges. - read more
Liquidity is a vital aspect of any successful business, representing the ability to meet short-term obligations and to manage cash flow effectively. High liquidity indicates that a company can swiftly convert assets into cash to cover its liabilities. This financial agility enables businesses to navigate unpredictability, seize opportunities, and maintain operational stability. - read more
For emerging businesses seeking to navigate the vibrant economic currents of Australia, grasping the startup lending landscape is essential. A myriad of financing options, each with its distinct advantages and caveats, awaits the ambitious entrepreneur. In this sea of possibilities, securing the right funding becomes more than a mere necessity—it represents a decisive factor in charting the course toward business success. - read more
Loan refinancing is a financial strategy where existing debts are replaced with new ones, usually with different terms and conditions. While it might seem like just swapping one loan for another, the nuances can be game-changers for businesses. Refinancing often provides a chance to improve borrowing conditions, such as reducing interest rates, altering loan durations, or switching to a more favourable lender. - read more
Financial planning plays a crucial role when businesses are poised for growth. As enterprises expand, a well-crafted financial plan acts as a guiding framework to navigate the complexities that come with scaling operations. This plan helps in ensuring that resources are meticulously allocated and potential financial hurdles are effectively managed. - read more
Securing financing is a pivotal step for any startup looking to establish itself and grow. In Australia, the startup lending landscape is buoyant, offering a mix of traditional and innovative financing options. The financial ecosystem is robust yet competitive, and understanding how to navigate it is crucial for new business owners. - read more
National Australia Bank (NAB), Australia's largest business bank, has announced a 0.25% per annum reduction in interest rates for eligible business lending products. This decision follows the Reserve Bank of Australia's (RBA) recent 0.25% cut to the cash rate. - read more
The Australian Securities and Investments Commission (ASIC) has released a comprehensive report urging the private lending sector to elevate its standards to align more closely with traditional banking practices. This call to action stems from ASIC's findings of inconsistent reporting, downplayed risks, and opaque fee structures within the rapidly growing private credit market. - read more
Recent data from Equifax indicates a 3% year-on-year rise in overall commercial credit demand in Australia for the third quarter of 2025. This growth is primarily driven by an uptick in business loan applications across the eastern states, reflecting a positive trend in the nation's business sector. - read more
ANZ Group has reported a 14% decline in annual cash earnings, amounting to A$5.79 billion for the fiscal year ending September 30, 2025. This downturn is primarily attributed to a significant post-tax impact of A$1.11 billion, which includes A$414 million in redundancy costs for 3,500 employees and A$264 million in penalties from a regulatory lawsuit. - read more
The Commonwealth Bank of Australia (CBA), the nation's largest bank by market value, has reported a modest increase in first-quarter cash profit, achieving approximately A$2.6 billion. This 1% rise from the previous two-quarter average is primarily driven by robust growth in home loans and household deposits. However, the bank's net interest margin has declined due to lower mortgage rates and intensified competition, reflecting the challenges in maintaining profitability amidst a competitive lending environment. - read more
A recent survey by the National Australia Bank (NAB) reveals an improvement in Australian business conditions for October 2025, marked by a rise in sales and profits. The NAB business conditions index increased by one point to +9, reaching its highest level since March 2024. Despite this positive trend, business confidence experienced a slight decline, dropping one point to +6, though it remains above the long-term average. - read more
Australia's business lending sector is witnessing a significant shift as Japanese banking giants Sumitomo Mitsui Banking Corporation (SMBC) and Mitsubishi UFJ Financial Group (MUFG) emerge as leading growth drivers. In July 2025, the combined business loan books of Australia's top 10 authorised deposit-taking institutions (ADIs) reached A$925 billion, with SMBC and MUFG recording the highest percentage growth rates among them. - read more