Banks Under Fire for High Fees on Low-Income Accounts

2

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Securities and Investments Commission (ASIC) unveiled in a recent investigation that numerous banks, including ANZ, Bendigo and Adelaide Bank, Commonwealth Bank of Australia, and Westpac, continued to charge exorbitant fees to customers who could scarcely afford them, with First Nations and welfare-dependent customers disproportionately affected.

This revelation emerged from the "Better Banking for Indigenous" report, which detailed the systemic negligence in transitioning low-income users to more suitable financial products. Consequently, the auditors have prompted these banking giants to refund their customers.

Social media buzz reflected customers' surprise as unexpected deposits appeared in their accounts. For instance, a Commonwealth Bank user reported an unexplained credit of $105, while others saw amounts as high as $777.64, bringing a mix of confusion and relief.

ASIC Commissioner Alan Kirkland criticized the banks, stating, "Financial distress caused by unnecessary fees and complex banking choices puts undue pressure on low-income families. The banks were aware, yet ASIC had to intervene to rectify this injustice."

Kirkland noted the cumbersome 'opt-in' processes banks offered for their low-fee alternatives, which often necessitated consumers traveling vast distances for assistance, thus deterring many from switching accounts.

This report, he pointed out, isn't isolated. "This marks the second incident in two months highlighting the shortfalls in customer-centered operations. The banking industry must prioritize consumer welfare to prevent such issues from recurring," he asserted.

Beyond compensation, the report underscores broader implications of banking inequities on household budgets. Kirkland stressed the urgency for banks to seamlessly facilitate the transition to fee-reducing products, ensuring accessibility for all Australians, including those in remote locales.

Quoting findings shared by NewsWire, it's understood banks have since migrated over 200,000 customers to low-fee accounts. This strategic move is projected to save users an estimated $10.7 million annually, reinforcing the necessity for the entire financial sector to reevaluate and enhance the availability of their low-cost services.

Published:Monday, 7th Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Clear

Non-Bank Lenders Escalate Court Actions as Major Banks Withdraw

17 Jan 2026: Paige Estritori

In recent years, Australia's financial sector has witnessed a notable shift in lending and enforcement practices. Non-bank lenders have significantly increased their court enforcement actions, while major banks have concurrently reduced their involvement in such proceedings. This trend underscores a changing dynamic in creditor behaviour and raises important considerations for small and medium-sized enterprises (SMEs) seeking financing. - read more

Australian SMEs Curtail Borrowing Amid Economic Uncertainty

17 Jan 2026: Paige Estritori

In the final quarter of 2025, Australian small and medium-sized enterprises (SMEs) exhibited a cautious approach to borrowing, influenced by ongoing uncertainties surrounding inflation and interest rates. This trend has led to a noticeable decline in lending volumes, reflecting the broader economic apprehensions within the SME sector. - read more

Australia's Commercial Credit Demand Increases Amid Growing Business Confidence

17 Jan 2026: Paige Estritori

In the third quarter of 2025, Australia experienced a notable uptick in commercial credit demand, reflecting a resurgence in business confidence across the nation. Data from Equifax indicates a 3% year-on-year increase in overall commercial credit demand, with business loan applications playing a significant role in this growth. - read more

LMG's Asset Finance Exchange Hits $80 Million Milestone in First Year

09 Jan 2026: Paige Estritori

In a remarkable demonstration of Australia's expanding asset finance sector, Loan Market Group's Asset Finance Exchange (AFX) has reported settlements totaling approximately $80 million within its first year of operation. This achievement underscores the platform's effectiveness in connecting mortgage brokers with asset finance specialists, thereby facilitating substantial business growth. - read more

Valiant Finance Facilitates Over $2.5 Billion in Loans to Australian SMEs

09 Jan 2026: Paige Estritori

Valiant Finance, an Australian business finance marketplace established in 2015, has achieved a significant milestone by facilitating over $2.5 billion in loans to more than 20,000 small and medium-sized enterprises (SMEs) across the country. This accomplishment underscores the growing reliance on digital platforms for business financing solutions. - read more

ANZ Receives $2 Billion Government Guarantee to Sustain Pacific Operations

09 Jan 2026: Paige Estritori

In a strategic initiative to bolster its presence in the Pacific region, ANZ has secured a A$2 billion loan guarantee from the Australian government. This 10-year agreement aims to ensure the bank's continued operation of its Pacific branch network, serving as a countermeasure to growing regional influences. - read more

So Money Broadens Services to Support Australian SMEs

24 Dec 2025: Paige Estritori

In response to the growing demand for small and medium-sized enterprise (SME) financing in Australia, non-bank lender So Money has expanded its services to include tailored lending solutions for self-employed borrowers and SMEs. This strategic move aims to simplify the income verification process and strengthen partnerships with brokers, thereby enhancing access to business financing. - read more

Click for more Finance News